Help & contact

Most questions have short answers. The ones we hear most are below. If yours isn't here, email us and a person will reply the same night.

Common questions

When do I need to order by? 9pm for delivery the next morning. Anything later rolls to the following night. See delivery and returns.

Do I need to be awake? No. Everything cold is packed with an ice pack. Leave a note about where to put the bags.

Something is missing or damaged. Tell us within 24 hours and we'll refund it. No need to send anything back.

Can I change an order? Yes, up until 9pm on the night. After that the pick list is already printed.

Is it out of stock, or is it me? If a product says out of stock, it is. Stock is tracked live from the same inventory the pickers use. Check again in an hour.

Contact

Email [email protected] with your order number. We read mail through the night and reply before the vans go out.

A note on this demo

Foodmart is a demonstration grocery built on NimbusCMS. The shop, the stock, this page and that email address are all part of the demo. Messages to it go nowhere, orders aren't delivered, and the site resets on the hour. If you'd like to see the rest, start in the shop or read about Foodmart.